Whereabouts · a Camptivities product

Terms of Service

The agreement between Camptivities, LLC and the camps, schools, and youth programs that license Whereabouts — what we provide, what you are responsible for, and how risk is shared between us.

Effective date: September 10, 2026

Last updated: September 10, 2026

Governing law: California

Published by: Camptivities, LLC

These Terms of Service (the “Terms”) govern the use of Whereabouts, a real-time attendance and communication platform operated by Camptivities, LLC (“Camptivities,” “we,” “us,” or “our”). They form a binding agreement between us and the camp, school, or youth organization that licenses the Service (the “Program” or “you”).

By signing an invoice or order form for Whereabouts, by paying an invoice, or by accessing or using the Service, you agree to these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.

Section 7 and Section 8 describe obligations that are essential to the safe use of this Service. Read them before you deploy Whereabouts to your staff and families.

01 Definitions

Service The Whereabouts administrator dashboard, the mobile applications for parents and staff, the website at whereaboutsapp.io, and related support and documentation.

Authorized Users Your administrators, staff, and the parents and guardians of your participants, each of whom you permit to access the Service.

Program Data All information you or your Authorized Users submit to or generate in the Service, including participant records, household and guardian records, staff records, attendance and transportation records, pickup authorizations, messages, and photos.

Household A distinct family unit with at least one participant enrolled in the Service, regardless of the number of guardians or children in that unit. Household count determines your subscription tier.

02 The Service and your license

Subject to these Terms and your payment of fees, we grant you a non-exclusive, non-transferable, revocable license during the Term to access and use the Service for the internal operation of your Program.

The Service is provided as software-as-a-service. We host it, maintain it, and update it. You receive new versions and enhancements as they become generally available at no additional charge, along with updates to documentation and correction of programming errors that materially affect performance.

We may modify, add to, or discontinue features of the Service. We will not materially reduce the core functionality of the Service during a paid Term without offering you a prorated refund of fees for the remainder of that Term.

03 Subscription tiers and household limits

Whereabouts is licensed in annual tiers based on the number of Households:

Tiers - Household limit

Connection 1 Up to 150 Households

Connection 2 Up to 300 Households

Connection 3Unlimited Households

Fees for each tier are stated on our then-current price list and on your invoice. If your Household count exceeds the limit of your tier during a Term, the Service will continue to operate without interruption, and we will invoice you for the difference between your tier and the correct tier for the remainder of that Term. We will notify you before issuing such an invoice.

04 Term and renewal

The initial Term begins on the effective date stated on your invoice and continues for the period stated there, typically one year.

Your subscription renews automatically for successive one-year Terms at our then-current fees, unless either party gives written notice of non-renewal at least thirty (30) days before the end of the then-current Term. Notice from you should be sent to support@camptivities.com.

Fees are subject to change annually. We will notify you of any fee increase at least thirty (30) days before your renewal date, so that you have the opportunity to decline renewal.

05 Fees and payment

All fees are payable in advance, in U.S. dollars, and are due on the date stated on your invoice. Accounts more than thirty (30) days past due may be assessed a late fee at the lesser of 1.5% per month or the maximum rate permitted by law, and we may suspend the Service on ten (10) days’ written notice until the balance is paid.

Fees are exclusive of taxes. You are responsible for any sales, use, or similar taxes arising from your subscription, other than taxes on our income.

Third-party charges are your responsibility, including message and data rates charged to your families by their mobile carriers and any fees charged by your registration or billing software provider for integration.

06 Cancellation and refunds

You may cancel your subscription at any time by written notice to support@camptivities.com. Refunds are determined as follows:

Before setup begins Full refund.

Within 30 days 75% refund, measured from the effective date on your invoice.

Before program start 50% refund, after the first 30 days but before your program start date.

After program start No refund.

“Program start date” means the first date on which your camp, school, or program session begins as identified during account setup. Refunds are calculated on fees actually paid for the then-current Term.

If we terminate your subscription for convenience, we will refund the unused portion of your fees on a prorated basis. No refund is due if we terminate for your breach under Section 18.

07 Your responsibilities

The Service holds information about children. Your obligations in this Section are material terms of this agreement.

7.1Notice and parental consent

You are responsible for providing notice to parents and guardians and for obtaining any consent required by law before entering a child’s information into the Service.

This includes consent required under the Children’s Online Privacy Protection Act (“COPPA”), the Family Educational Rights and Privacy Act (“FERPA”) where applicable, and any state student-privacy or biometric-privacy law that applies to your Program. You represent and warrant that you have obtained such consent for every participant whose information you place in the Service, and that you will maintain records sufficient to demonstrate it.

Where you are a school or acting on a school’s behalf and rely on school-authorized consent in place of individual parental consent, you represent that you are permitted to do so under applicable law.

7.2Photo consent

You are responsible for obtaining any photo consent or release required before uploading or publishing photographs of participants through the Service, and for honoring any family’s request to withhold or remove a child’s image.

7.3Consent to receive messages

You are responsible for obtaining consent from parents, guardians, and staff to receive text messages and notifications from your Program through the Service, as required by the Telephone Consumer Protection Act and applicable state law. You will not use the Service to send marketing or promotional messages to any recipient who has not consented to receive them.

7.4Accuracy of Program Data

You are responsible for the accuracy, completeness, and currency of Program Data, including participant rosters, guardian contact information, authorized pickup lists, transportation assignments, and any allergy, medical, or dietary notes you choose to record. We do not verify Program Data and are not responsible for consequences arising from information that is inaccurate, incomplete, or out of date.

7.5Account security and access control

You are responsible for determining which of your staff may access the Service and what they may see, for maintaining the confidentiality of credentials, and for the acts and omissions of your Authorized Users. Credentials are issued to individuals and may not be shared among staff. You will notify us promptly at privacy@camptivities.com if you learn of any unauthorized access.

7.6Training and deployment

You are responsible for training your staff to use the Service correctly, including check-in and check-out procedures and the handling of pickup authorization changes.

08 Safety and supervision

Whereabouts is a record-keeping and communication tool. It is not a child-safety device, a supervision system, or a substitute for your own policies, headcounts, and staff judgment.

You acknowledge and agree that:

Attendance, location, and transportation records in the Service reflect what your staff enter. They are only as accurate and as timely as the entries your staff make.
You remain solely responsible for the supervision, safety, custody, and release of every participant in your care, and for verifying the identity of any person to whom a child is released.
You will maintain independent procedures for attendance verification, emergency response, evacuation, and participant release that function without the Service, and you will use them whenever the Service is unavailable.
The Service depends on internet connectivity, mobile networks, third-party message delivery, and devices we do not control. Messages and notifications may be delayed or fail to deliver. You will not rely on the Service as the sole channel for any communication on which a participant’s safety depends.
Where vehicle location tracking is enabled, it reflects the location of a staff device on a route and may be delayed, inaccurate, or unavailable. It is not a substitute for direct contact with drivers and staff.

09 Acceptable use

You will not, and will not permit any Authorized User to:

use the Service in violation of any law, or to harass, threaten, or harm any person;
upload content that is unlawful, defamatory, or infringing, or that you lack the right to share;
enter into the Service any information about a child that you have no operational need to record, including sensitive information beyond what safe supervision of that child requires;
attempt to gain unauthorized access to the Service, other Programs’ data, or our systems; probe, scan, or test the vulnerability of the Service; or circumvent any access control;
reverse engineer, decompile, or disassemble the Service, or attempt to derive its source code;
resell, sublicense, rent, or provide the Service to any third party, or use it to operate a service bureau;
use automated means to extract data from the Service other than through features or interfaces we provide; or
use the Service to send unsolicited commercial messages.

10 Program Data

You own your Program Data. We claim no ownership in it.

You grant us a limited license to host, process, transmit, display, and back up Program Data solely to provide, secure, and support the Service for you, and as otherwise permitted by our Privacy Policy. With respect to Program Data, we act as your service provider and process it on your documented instructions.

We do not sell Program Data. We do not use it for advertising. We do not use it to train artificial intelligence or machine learning models.

We may generate and use aggregated, de-identified statistics that cannot reasonably be used to identify you, any participant, or any household, for the purpose of operating and improving the Service.

Our handling of Program Data is described in the Whereabouts Privacy Policy, which is incorporated into these Terms by reference.

11 Confidentiality

Each party may receive information of the other that is marked confidential or that a reasonable person would understand to be confidential. Each party will protect the other’s confidential information with at least reasonable care, use it only to perform under this agreement, and disclose it only to personnel and contractors who need it and are bound by comparable obligations. These duties do not apply to information that is publicly available through no fault of the receiving party, was already known to it, or is independently developed. A party may disclose confidential information where legally compelled, after giving notice where permitted.

Program Data is your confidential information.

12 Support and availability

We provide technical support by telephone and email during our normal business hours, remotely. Additional support sessions by video conference may be scheduled for an additional fee by contacting support@camptivities.com or 877-724-0044.

Support does not include support for software we do not provide, hardware repair or upgrades, on-site visits, or problems arising from equipment failure, misuse, environmental conditions, or use of the Service other than as documented.

We use commercially reasonable efforts to keep the Service available, and we aim to schedule planned maintenance outside of typical program hours. We do not commit to a specific uptime percentage, and the Service may be unavailable due to maintenance, third-party outages, or causes beyond our control. See Section 8 regarding your obligation to maintain independent procedures.

We support the then-current version of the mobile applications and the immediately prior version. Continued use may require you to update to a supported version.

13 Third-party services

The Service relies on third parties, including Microsoft Azure for hosting, a messaging provider for SMS delivery, and SmugMug for photo hosting. If you connect Whereabouts to your registration or billing software, we will exchange data with that system as you direct.

We are not responsible for third-party services, their availability, or their acts and omissions, and your use of a third-party service you connect is governed by your agreement with that provider.

14 Intellectual property

The Service, including all software, interfaces, documentation, and the Whereabouts and Camptivities names and logos, is owned by Camptivities, LLC and protected by intellectual property law. Except for the license in Section 2, no rights are granted to you.

If you send us suggestions or feedback about the Service, you grant us a perpetual, royalty-free right to use them without obligation to you. We will not identify you as the source without your permission.

15 Warranty and disclaimer

We warrant that we will perform support services in a professional and workmanlike manner consistent with industry standards.

Except as expressly stated in these Terms, the Service is provided “as is” and “as available,” and we expressly disclaim all other representations and warranties, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement, or that the Service will be uninterrupted, timely, secure, or error-free.

16 Indemnification

By you. You will defend, indemnify, and hold harmless Camptivities, LLC and its officers, employees, and agents from any third-party claim, and any resulting loss, liability, damage, cost, or expense including reasonable attorneys’ fees, arising out of or relating to: (a) your failure to obtain any notice, consent, or release required under Section 7; (b) Program Data, including its accuracy and your right to submit it; (c) your use of the Service in violation of these Terms or applicable law; or (d) the supervision, custody, or release of any participant.

By us. We will defend, indemnify, and hold harmless you and your officers, employees, and agents from any third-party claim that the Service, as provided by us and used in accordance with these Terms, infringes a United States patent, copyright, or trademark, and any resulting loss, liability, damage, cost, or expense including reasonable attorneys’ fees.

The indemnified party will give prompt notice of the claim, allow the indemnifying party to control the defense, and provide reasonable cooperation. No settlement that imposes liability or an admission on the indemnified party may be made without its consent.

17 Limitation of liability

Neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, regardless of the theory of liability and even if advised of the possibility of such damages.

Our maximum aggregate liability arising out of or relating to this agreement or the Service, from all causes of action and under all theories of liability, will not exceed the amount actually paid by you to us during the then-current Term.

These limitations do not apply to your payment obligations, to either party’s indemnification obligations under Section 16, or to liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, or fraud.

You acknowledge that the fees for the Service reflect this allocation of risk, and that we would not provide the Service at these prices without it.

18 Suspension and termination

We may suspend the Service, on notice where practicable, if your account is more than thirty (30) days past due, if your use poses a security risk to the Service or to any person, or if we are required to do so by law.

Either party may terminate this agreement for material breach if the breach is not cured within thirty (30) days after written notice describing it. We may terminate immediately for a breach of Section 7.1, Section 9, or for non-payment that continues more than sixty (60) days past due.

On termination or expiration: your license ends and access to the Service stops. You may request an export of Program Data at any time before termination and for thirty (30) days after. We will delete your account and the Program Data it contains within six months after your agreement ends, unless you instruct us otherwise in writing or we are required by law to retain it. Sections 10, 11, 14, 15, 16, 17, 20, and 21 survive termination.

19 Force majeure

Neither party is liable for any delay or failure to perform, other than a payment obligation, caused by circumstances beyond its reasonable control, including natural disaster, fire, flood, epidemic, war, civil unrest, labor disruption, utility or telecommunications failure, internet or cloud provider outage, or governmental action.

20 Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California.

Before filing suit, the parties will attempt in good faith to resolve any dispute through discussion between authorized representatives for at least thirty (30) days after written notice of the dispute. Either party may seek injunctive relief at any time to protect its intellectual property or confidential information.

21 General

Entire agreement

These Terms, the Privacy Policy, and your invoice or order form are the entire agreement between the parties on this subject and supersede prior discussions. If your invoice conflicts with these Terms, the invoice controls as to fees, tier, and Term only.

Changes to these Terms

We may update these Terms. We will post the revised version and update the “Last updated” date. For material changes, we will notify you by email or through the Service at least thirty (30) days before they take effect. Changes apply from the start of your next renewal Term, unless you accept them sooner or the change is required by law.

Assignment

Neither party may assign this agreement without the other’s written consent, except that either may assign it in full to a successor in connection with a merger, acquisition, or sale of substantially all assets, on notice.

Notices

Notices to us go to support@camptivities.com, or by mail to the address in Section 22. Notices to you go to the email address on your account.

Independent contractors

The parties are independent contractors. Nothing creates a partnership, joint venture, agency, or employment relationship.

Severability and waiver

If a provision is held unenforceable, it will be modified to the minimum extent necessary and the rest remains in effect. A failure to enforce a provision is not a waiver of it.

No third-party beneficiaries

Parents, guardians, participants, and staff are not third-party beneficiaries of this agreement.

22 Contact us

Camptivities, LLC dba Whereabouts · Los Angeles, CA
Support: support@camptivities.com
Privacy: privacy@camptivities.com
Phone: 877-724-0044

Whereabouts and Camptivities are operated by the same company. These Terms govern the Whereabouts Service; the Camptivities platform is covered by the agreement published at camptivities.com.

Camptivities, LLC · Los Angeles, CA

Effective September 10, 2026